Shipping policy

AzureAisle has completely Free Shipping regardless of your location! We also offer priority-insured shipping, and this costs $5.32.

How long does delivery take?

Delivery time is usually 5 to 12 business days if you are based in the US or 7 to 16 business days if you are based in Canada, Europe, Australia, or New Zealand. Please note that this depends on courier delays and does not include processing times. For other locations, it may take up to 21 days. 

What are my delivery options?

All orders are delivered using local and worldwide shipping methods such as USPS or FedEx. Sometimes, we also use direct delivery methods with our manufacturers overseas when no stock is available in your country.

What countries do you deliver to?

We currently deliver to the United States, United Kingdom, Canada, and Australlia.

PROCESSING TIME VS SHIPPING TIME

Please note that processing time (2-3 business days) differs from shipping time and should be added to the total delivery time. Orders generally take 2-3 business days to be fully processed (checked, packed, forwarded to logistics, and sent to the post office). 

After processing your order, our shipping company will pick up your package for dispatch. An email with your online tracking information will be available on our website.

CANCELLING AN ORDER

Once an order is placed, we cannot cancel it after 30 minutes, as your order might have already been processed. Please email us at support@azureaisle.shop as soon as possible if you want to cancel an order you just made.

UNCLAIMED ORDERS

We are not responsible for any packages returned to us as refused, unclaimed, or undeliverable because of incorrect or insufficient addresses.

CUSTOM / DUTY FEES

Customs fees are the customer's responsibility. Please check with your local customs agency regarding fees. Also, kindly note that in rare occasions, customs agents may delay the delivery of some packages. *We highly encourage customers to register an account with us to keep track of their orders.

SEPARATE PACKAGES

In some instances, an order may be split into different packages for any of the following reasons: - Certain items may be on backorder - Weight restrictions for regular shipping imposed by the post office - Different designers/warehouse locations (we work from multiple warehouses to bring you the best selections at affordable prices)

Contact us at support@azureaisle.com for more information